Frequently Asked Questions
Everything you need to know about your favorite beauty essentials.
Are Sunnies Face products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
Due to the nature of our products and for hygiene reasons, we only accept returns for items that are damaged or defective upon arrival. Please contact our support team within 7 days of receiving your order.
Are your products safe for sensitive skin?
All our products are formulated with high-quality ingredients and are paraben-free. However, we always recommend checking the full ingredient list and performing a patch test before full application.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to change or cancel your order, please email us within 1 hour of placement and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select local digital wallets depending on your shipping region.